Delivery within UAE cities shall be in 1 – 2 working days. UAE Delivery Fees will be mentioned on the checkout page depending on the location.
Delivery address and information must be provided in full detail to avoid any delivery delays. If there is missing information, you will be required to present it upon request.
In the event re-delivery is required, an extra delivery charge may apply.
In the event an order is refused upon delivery, the sender may change the location of the delivery within the span of 2 hours and an extra delivery charge may app.
Return and Refund Policy
Your purchase is final and non-refundable. Subject to the other Term and Conditions, no product or service may be returned.
“Refunds if any, will be done only through the Original Mode of Payment. Please allow for up to 45 working days for the refund transfer to be completed”.
Artabilities Gift Trading is not responsible and does not guarantee a refund for cases where:
Flowers, products and preserved items delivered to incorrect addresses supplied by the customer.
Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the customer.
Decreased product quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the customer.
Product quality problems caused by improper handling by the recipient.
Exchanges
Order Cancellation Policy
Artabilities Gift Trading makes every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order, please let us know. Artabilities Gift Trading will not cancel or change orders already in process at the florist, en-route or delivered. Same-day orders are processed immediately, and usually cannot be changed. If you are calling about an order that is scheduled to be delivered on the same day, you can reach us +971 50 644 7632. No change in delivery instructions will be entertained by Artabilities Gift Trading prior to 3 working hours of the time of delivery. Artabilities Gift Trading will not cancel any order unless informed 24 hours.
Apart from rules in the Terms and Conditions, any Discount Voucher issued to you by Artabilities Gift Trading can be used only once and will expire thereafter, even if the order/delivery is unsuccessful.
*Note: A refund will be processed by Artabilities Gift Trading in the event Artabilities Gift Trading determines that the cancellation of the order is due to Artabilities Gift Trading’s incapability of fulfilling the order.
